Privacy Policy

1. Introduction

Simple Optimum Solutions ("we," "us," or "our") operates the website simple-ops.ai (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our services.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

·       Fill out our contact form

·       Request information about our services

·       Communicate with us via email or other channels

The personal information we collect may include:

·       Name

·       Email address

·       Company/Organization name

·       Message content (inquiries, questions, or feedback you provide)

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

·       IP address

·       Browser type and version

·       Operating system

·       Referring URLs

·       Pages viewed and time spent on pages

·       Device identifiers

This information is collected through cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

·       To respond to your inquiries and provide customer support

·       To communicate with you about our services, updates, or promotional materials (with your consent)

·       To improve our Site and enhance user experience

·       To analyze usage patterns and optimize our services

·       To comply with legal obligations and protect our rights

·       To prevent fraud and ensure security

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

·       Consent: You have given explicit consent for us to process your personal data for specific purposes (e.g., responding to your inquiry)

·       Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, provided your rights do not override these interests

·       Legal Obligation: Processing is necessary to comply with applicable laws and regulations

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

·       Service Providers: We may share information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you (e.g., email service providers, analytics providers). These parties are contractually obligated to protect your information and use it only for the purposes we specify.

·       Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

·       Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

·       Protection of Rights: We may disclose information to protect and defend our rights, property, or safety, or that of our users or the public.

6. Your Privacy Rights

6.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

·       Access: Request a copy of the personal information we hold about you

·       Correction: Request correction of inaccurate or incomplete information

·       Deletion: Request deletion of your personal information

·       Objection: Object to our processing of your personal information

·       Restriction: Request restriction of processing your personal information

·       Data Portability: Request transfer of your information to another service provider

·       Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)

6.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You have the right to request that we disclose:

·       The categories and specific pieces of personal information we have collected about you

·       The categories of sources from which your personal information was collected

·       The business or commercial purpose for collecting or selling your personal information

·       The categories of third parties with whom we share personal information

Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out of Sale: We do not sell your personal information. If our practices change, we will update this policy and provide you with an opt-out mechanism.

Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

Right to Correct: You have the right to request correction of inaccurate personal information.

Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information (as defined by CPRA), you have the right to limit its use.

To exercise these rights, please contact us at: info@simple-ops.ai

We will respond to your request within 45 days. We may require verification of your identity before processing your request.

6.3 European Privacy Rights (GDPR)

If you are located in the EEA or UK, you have the following rights under the General Data Protection Regulation (GDPR):

·       Right of Access: Request access to your personal data

·       Right to Rectification: Request correction of inaccurate or incomplete data

·       Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data

·       Right to Restrict Processing: Request limitation of processing your data

·       Right to Data Portability: Request transfer of your data in a structured, machine-readable format

·       Right to Object: Object to processing of your personal data based on legitimate interests

·       Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing

·       Right to Lodge a Complaint: Lodge a complaint with your local data protection authority

To exercise these rights, please contact us at: info@simple-ops.ai

6.4 CalOPPA Compliance

Under the California Online Privacy Protection Act (CalOPPA), we agree to the following:

·       Users can visit our Site anonymously

·       This Privacy Policy is linked on our home page and clearly labeled

·       Users will be notified of any Privacy Policy changes on this page

·       Users can change their personal information by emailing us at: info@simple-ops.ai

Do Not Track Signals: Our Site does not currently respond to "Do Not Track" signals from browsers. We do not track users across third-party websites to provide targeted advertising.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods:

·       Contact form submissions: Retained for up to 3 years or until you request deletion

·       Analytics data: Retained in aggregate form indefinitely

·       Communication records: Retained as long as necessary for business and legal purposes

8. Security of Your Information

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Security measures we employ include:

·       Encryption of data in transit (SSL/TLS)

·       Access controls and authentication

·       Regular security assessments

·       Employee training on data protection

9. International Data Transfers

If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

By using our Site, you consent to the transfer of your information to the United States. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

For EEA residents, we rely on standard contractual clauses or other lawful transfer mechanisms approved by the European Commission.

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our Site is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

·       Posting the updated Privacy Policy on this page

·       Updating the "Last Updated" date at the top of this policy

·       Sending an email notification (if you have provided your email address)

We encourage you to review this Privacy Policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Simple Optimum Solutions
Email: info@simple-ops.ai
Location: San Francisco Bay Area, California, United States

For GDPR-related inquiries, you may also contact your local data protection authority.

For California residents exercising CCPA/CPRA rights, please include "California Privacy Rights Request" in the subject line of your email.

14. Additional Information for Specific Jurisdictions

California Residents (CCPA/CPRA)

Categories of Personal Information Collected (Last 12 Months):

·       Identifiers (name, email address, IP address)

·       Commercial information (inquiries about services)

·       Internet or network activity (browsing behavior on our Site)

Categories of Sources:

·       Directly from you (contact forms, emails)

·       Automatically collected (cookies, analytics)

Business/Commercial Purpose:

·       Providing and improving our services

·       Communicating with you

·       Analytics and site optimization

Categories of Third Parties:

·       Service providers (email, hosting, analytics)

Sale of Personal Information: We do not sell personal information.

Disclosure of Personal Information: We may disclose personal information to service providers for business purposes as described in Section 5.

EEA/UK Residents (GDPR)

Data Controller: Simple Optimum Solutions
Data Protection Contact: info@simple-ops.ai

International Transfers: Your data may be transferred to the United States. We ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.

Supervisory Authority: You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.