Legal

Terms of Service

Last updated: July 2026 · Simple Optimum Solutions · simple-ops.ai

Please read these Terms of Service carefully before using simple-ops.ai or engaging our services. These Terms constitute a legally binding agreement between you and Simple Optimum Solutions.

1. Acceptance of Terms

By accessing simple-ops.ai or engaging the services of Simple Optimum Solutions (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must not use this website or our services.

These Terms apply to all visitors, prospective clients, and clients who access our website or engage our consulting and technology services. These Terms are governed by the laws of the State of California.

2. Services Description

Simple Optimum Solutions provides AI strategy consulting, operational transformation, technology implementation, and related professional services to business clients. Our services include but are not limited to:

›AI and machine learning strategy and implementation

›Voice AI agent design and deployment

›Operational process optimization and automation

›Data analytics and business intelligence solutions

›IT transformation and change management

›Fractional executive and advisory services

The specific scope, deliverables, timeline, and fees for any client engagement are defined in a separate Statement of Work or engagement agreement executed between Simple Optimum Solutions and the client.

3. Website Use

You may use simple-ops.ai for lawful purposes only. You agree not to:

›Use the website in any way that violates applicable local, state, national, or international laws or regulations

›Transmit or solicit any unsolicited or unauthorized advertising or promotional material

›Attempt to gain unauthorized access to any portion of the website or its related systems

›Use automated tools to scrape, crawl, or otherwise extract content from this website without written permission

›Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to terminate or restrict access to any user who violates these Terms.

4. Intellectual Property

Company IP: All content on simple-ops.ai — including text, graphics, logos, icons, images, and software — is the property of Simple Optimum Solutions or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Client Deliverables: Intellectual property rights for work product delivered under a client engagement are governed by the applicable Statement of Work. Unless otherwise agreed in writing, Simple Optimum Solutions retains ownership of all methodologies, frameworks, tools, and pre-existing IP; clients receive a license to use deliverables for their internal business purposes.

Feedback: Any feedback, suggestions, or ideas you submit regarding our services may be used by us without restriction or compensation.

5. Confidentiality

We treat all client information as confidential. Information shared with us during an engagement or preliminary discussions will not be disclosed to third parties without your consent, except as required by law or as necessary to perform the services (e.g., with vetted subcontractors under equivalent confidentiality obligations).

Specific confidentiality obligations for client engagements are typically documented in a Non-Disclosure Agreement (NDA) or within the Statement of Work.

6. Fees and Payment

Website inquiries: There is no charge for submitting a contact form inquiry or participating in an initial consultation call.

Engagement fees: Professional service fees are set forth in each Statement of Work. Unless otherwise specified:

›Invoices are due net 30 days from the invoice date

›Late payments accrue interest at 1.5% per month (or the maximum permitted by law, whichever is less)

›We reserve the right to suspend services for accounts more than 30 days past due

›All fees are stated in U.S. dollars

We reserve the right to update our service rates with reasonable advance notice to existing clients.

Subscription services: SaaS platform subscriptions are billed on a recurring basis via Stripe. By subscribing:

›Your subscription begins on the date of your first payment and renews automatically at the cadence specified at checkout (monthly or otherwise)

›You will be charged the applicable fee on the same billing date each period

›Subscriptions may be cancelled at any time; cancellation takes effect at the end of the current billing period with no further charges

›No refunds are issued for partial periods or unused subscription time

›Promotional or discount pricing (where applicable) applies for the duration specified at the time of purchase, after which the standard rate applies

7. Disclaimer of Warranties

THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the website will be available uninterrupted or error-free, that defects will be corrected, or that the website or the servers that make it available are free of viruses or other harmful components.

Professional services: Our consulting services represent our professional judgment based on the information provided to us. We do not guarantee specific business outcomes, financial returns, or results from implementation of our recommendations.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SIMPLE OPTIMUM SOLUTIONS AND ITS PRINCIPALS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL — ARISING FROM YOUR USE OF THIS WEBSITE OR OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability for any claim arising from or related to our services shall not exceed the total fees paid by you to Simple Optimum Solutions in the six months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Simple Optimum Solutions and its principals, employees, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

›Your use of our website in violation of these Terms

›Your violation of any applicable law or regulation

›Any misrepresentation of information you provide to us

›Your infringement of any third-party intellectual property rights

10. Third-Party Links and Services

Our website may contain links to third-party websites or reference third-party services. These links are provided for your convenience only. We do not control and are not responsible for the content, privacy practices, or terms of any third-party websites. Linking does not imply endorsement. We encourage you to review the terms and privacy policies of any third-party sites you visit.

11. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or our services that cannot be resolved informally shall be submitted to binding arbitration in San Francisco County, California, under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction for matters involving intellectual property infringement.

12. Healthcare Use & HIPAA

Certain services, including the AI voice scheduling agent (the “Voice Agent”), are provided to healthcare practices (“Customer” or “Practice”). Where the Voice Agent processes protected health information (“PHI”) on the Customer's behalf:

›The Customer is the HIPAA Covered Entity, and Simple Optimum Solutions acts as the Customer's Business Associate. The handling of PHI is governed by a separate Business Associate Agreement (“BAA”), which controls over these Terms as to PHI.

›The Customer is solely responsible for maintaining and providing its own Notice of Privacy Practices and for its obligations as a Covered Entity, including obtaining any patient authorizations required for its use of the services.

›The Customer represents that it is authorized to disclose to us the information it submits or directs Callers to provide, and to permit the processing described in these Terms and the BAA.

13. Customer Consent and Notice Obligations

The Customer is responsible for ensuring that its use of the Voice Agent complies with all consent, notice, and disclosure requirements applicable in California and any other jurisdiction from which it operates or receives calls.

›We configure the Voice Agent to provide a verbal disclosure at the start of each call stating that the caller is speaking with an automated assistant and that the call may be recorded.

›This automated disclosure does not relieve the Customer of its independent legal responsibility for lawful call handling, including compliance with two-party / all-party recording-consent laws (such as California Penal Code § 632) and, for any outbound or automated calls or texts, the Telephone Consumer Protection Act (“TCPA”) and related regulations.

›The Customer is responsible for obtaining and maintaining any consents required for outbound calling and for the contact information it loads into or directs through the services.

14. AI Limitations & Disclaimers

The Voice Agent uses automated and artificial-intelligence systems that can produce incomplete or incorrect results. In addition to the general “as is” disclaimer above, and to the maximum extent permitted by law:

›We do not warrant that the Voice Agent will schedule, cancel, reschedule, or otherwise handle any request without error, omission, delay, or interruption.

›The Customer is responsible for verifying appointments and other actions taken through the Voice Agent and for maintaining independent records and reasonable manual review.

›The Voice Agent is a scheduling and communications tool only. It does not provide medical, clinical, diagnostic, or professional advice and is not a substitute for the professional judgment of the Customer or its licensed personnel.

›The Voice Agent is not designed or intended for medical emergencies. Callers experiencing an emergency should be directed to call 911 or seek immediate medical attention, and the Customer is responsible for appropriate emergency-handling procedures.

15. Telephony Compliance

Use of the Voice Agent involves recorded telephone communications. The Customer acknowledges and agrees that it is responsible for compliance with all applicable telephony laws, including call-recording consent requirements (one-party, two-party, and all-party consent laws such as California Penal Code § 632) and the TCPA and its implementing rules for any outbound calls, automated dialing, prerecorded messages, or text messaging conducted through or in connection with the services. The Customer will indemnify Simple Optimum Solutions for claims arising from the Customer's failure to comply with these requirements, consistent with the Indemnification section above.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will update the “Last Updated” date at the top of this page when changes are made. For material changes, we will make reasonable efforts to provide notice. Your continued use of our website or services after any changes constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

17. Data Upon Cancellation

Upon cancellation or termination of a subscription, your account is deactivated at the end of the current billing period.

Protected health information (Voice Agent). For healthcare customers, protected health information processed by the Voice Agent is returned or destroyed upon termination as provided in the applicable Business Associate Agreement, which governs that data.

Other account data. Other account and configuration data (excluding PHI) may be retained for a limited period following termination to permit reactivation and to meet our legal and operational obligations, after which it is deleted. You may request a copy of your non-PHI account data before deletion by contacting us at info@simple-ops.ai.

18. Contact

Questions about these Terms of Service should be directed to:

Simple Optimum Solutions

Email: info@simple-ops.ai

Website: simple-ops.ai

We will respond to all legal inquiries within 30 business days.