Legal

Terms of Service

Last updated: May 2026 · Simple Optimum Solutions · simple-ops.ai

Please read these Terms of Service carefully before using simple-ops.ai or engaging our services. These Terms constitute a legally binding agreement between you and Simple Optimum Solutions.

1. Acceptance of Terms

By accessing simple-ops.ai or engaging the services of Simple Optimum Solutions (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree with any part of these Terms, you must not use this website or our services.

These Terms apply to all visitors, prospective clients, and clients who access our website or engage our consulting and technology services. These Terms are governed by the laws of the State of California.

2. Services Description

Simple Optimum Solutions provides AI strategy consulting, operational transformation, technology implementation, and related professional services to business clients. Our services include but are not limited to:

›AI and machine learning strategy and implementation

›Voice AI agent design and deployment

›Operational process optimization and automation

›Data analytics and business intelligence solutions

›IT transformation and change management

›Fractional executive and advisory services

The specific scope, deliverables, timeline, and fees for any client engagement are defined in a separate Statement of Work or engagement agreement executed between Simple Optimum Solutions and the client.

3. Website Use

You may use simple-ops.ai for lawful purposes only. You agree not to:

›Use the website in any way that violates applicable local, state, national, or international laws or regulations

›Transmit or solicit any unsolicited or unauthorized advertising or promotional material

›Attempt to gain unauthorized access to any portion of the website or its related systems

›Use automated tools to scrape, crawl, or otherwise extract content from this website without written permission

›Impersonate any person or entity or misrepresent your affiliation with any person or entity

We reserve the right to terminate or restrict access to any user who violates these Terms.

4. Intellectual Property

Company IP: All content on simple-ops.ai — including text, graphics, logos, icons, images, and software — is the property of Simple Optimum Solutions or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

Client Deliverables: Intellectual property rights for work product delivered under a client engagement are governed by the applicable Statement of Work. Unless otherwise agreed in writing, Simple Optimum Solutions retains ownership of all methodologies, frameworks, tools, and pre-existing IP; clients receive a license to use deliverables for their internal business purposes.

Feedback: Any feedback, suggestions, or ideas you submit regarding our services may be used by us without restriction or compensation.

5. Confidentiality

We treat all client information as confidential. Information shared with us during an engagement or preliminary discussions will not be disclosed to third parties without your consent, except as required by law or as necessary to perform the services (e.g., with vetted subcontractors under equivalent confidentiality obligations).

Specific confidentiality obligations for client engagements are typically documented in a Non-Disclosure Agreement (NDA) or within the Statement of Work.

6. Fees and Payment

Website inquiries: There is no charge for submitting a contact form inquiry or participating in an initial consultation call.

Engagement fees: Professional service fees are set forth in each Statement of Work. Unless otherwise specified:

›Invoices are due net 30 days from the invoice date

›Late payments accrue interest at 1.5% per month (or the maximum permitted by law, whichever is less)

›We reserve the right to suspend services for accounts more than 30 days past due

›All fees are stated in U.S. dollars

We reserve the right to update our service rates with reasonable advance notice to existing clients.

Subscription services: SaaS platform subscriptions are billed on a recurring basis via Stripe. By subscribing:

›Your subscription begins on the date of your first payment and renews automatically at the cadence specified at checkout (monthly or otherwise)

›You will be charged the applicable fee on the same billing date each period

›Subscriptions may be cancelled at any time; cancellation takes effect at the end of the current billing period with no further charges

›No refunds are issued for partial periods or unused subscription time

›Promotional or discount pricing (where applicable) applies for the duration specified at the time of purchase, after which the standard rate applies

7. Disclaimer of Warranties

THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the website will be available uninterrupted or error-free, that defects will be corrected, or that the website or the servers that make it available are free of viruses or other harmful components.

Professional services: Our consulting services represent our professional judgment based on the information provided to us. We do not guarantee specific business outcomes, financial returns, or results from implementation of our recommendations.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SIMPLE OPTIMUM SOLUTIONS AND ITS PRINCIPALS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL — ARISING FROM YOUR USE OF THIS WEBSITE OR OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability for any claim arising from or related to our services shall not exceed the total fees paid by you to Simple Optimum Solutions in the six months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Simple Optimum Solutions and its principals, employees, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

›Your use of our website in violation of these Terms

›Your violation of any applicable law or regulation

›Any misrepresentation of information you provide to us

›Your infringement of any third-party intellectual property rights

10. Third-Party Links and Services

Our website may contain links to third-party websites or reference third-party services. These links are provided for your convenience only. We do not control and are not responsible for the content, privacy practices, or terms of any third-party websites. Linking does not imply endorsement. We encourage you to review the terms and privacy policies of any third-party sites you visit.

11. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or our services that cannot be resolved informally shall be submitted to binding arbitration in San Francisco County, California, under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction for matters involving intellectual property infringement.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will update the “Last Updated” date at the top of this page when changes are made. For material changes, we will make reasonable efforts to provide notice. Your continued use of our website or services after any changes constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

13. Data Upon Cancellation

Upon cancellation or termination of a subscription, your account will be deactivated at the end of the current billing period. Data associated with your account is retained for 90 days following termination to allow for reactivation or data export upon request. After 90 days, this data is permanently deleted.

To request an export of your data prior to deletion, contact us at info@simple-ops.ai before the 90-day retention period expires.

14. Contact

Questions about these Terms of Service should be directed to:

Simple Optimum Solutions

Email: info@simple-ops.ai

Website: simple-ops.ai

We will respond to all legal inquiries within 30 business days.